It probably sounds familiar: You detect an issue with the end user experience (perhaps a performance degradation or outage). Once you’ve discovered the root-cause of the problem, it’s not difficult to fix. However, the real pain point is the time between those two events. Often times it is left to the user to find the root-cause by assembling teams, processes, tools and piecing together siloed data fragments. Every minute spent looking for the root-cause is money lost for your company, and even worse, reputation-damaging. This post covers which evidence you need to collect to accelerate your root cause analysis process.