StackState Blog

Collecting Critical Evidence for Faster Root Cause Analysis

Posted by Mark Arts on Apr 3, 2018 5:29:28 PM


It probably sounds familiar: You detect an issue with the end user experience (perhaps a performance degradation or outage). Once you’ve discovered the root-cause of the problem, it’s not difficult to fix. However, the real pain point is the time between those two events. Often times it is left to the user to find the root-cause by assembling teams, processes, tools and piecing together siloed data fragments. 
Every minute spent looking for the root-cause is money lost for your company, and even worse, reputation-damaging. This post covers which evidence you need to collect to accelerate your root cause analysis process. 

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Topics: DevOps, Root Cause Analysis, AIOps

Is Root Cause Analysis Dead or Are We Just Getting Started?

Posted by Lodewijk Bogaards on Nov 27, 2017 5:09:34 PM

 

Recently a friend sent me a link to a blog post called “The myth of the Root Cause” (http://blog.scalyr.com/2016/10/the-myth-of-the-root-cause/). This post makes some valid points. Especially the point that as our systems become more sophisticated, so do our problems. Often it is hard to find a single root cause. In fact, there might not even be one!

 

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Topics: Monitoring, Algorithmic IT Operations, DevOps, Root Cause Analysis

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